About Directions

18 minutes south on foot from Sannomiya Station on various lines.

  • SHINKIBUS/Kobe City Bus
    Get on a Port Loop bus or a bus bound for Port Island at Sannomiya Station and get off at Shinkocho bus stop.

There is no dedicated parking.
Please use one of the paid parking lots nearby.
Ex. Times Kobe Shinkocho

There is no parking for bicycles.

There are no drop-off spots. Your understanding is appreciated. There are open spaces near the building. Please drop off passengers there, but be careful not inconvenience anyone in the surrounding area.

About Tickets

Purchasing Online
You can select the date and time you wish to visit and pay in advance online from your smartphone or computer. Please convert your reservation to a ticket at a ticket window or an automated ticket machine when you arrive. You can make a reservation here.

Purchasing On-site
Please use a ticket window or an automated ticket machine. Entry is limited to a specific time and date, so you may not be able to enter at your desired time. Your understanding is appreciated.

Children 3 years and older are charged an entry fee.
Children under 3 may enter for free.

No, there is not. Your understanding is appreciated.

Please present the original copy of your disability certificate. Tickets can be purchased at the discounted price for the certificate holder (only for a physical disability certificate, a mental disability certificate, or a rehabilitation certificate) and one accompanying person.

Children that are in elementary school or younger may not visit alone. Please have them visit with a guardian.

Precautions for Children (especially for preschool-aged children)

  • There are dark areas and places where the lights blink.
  • There are also areas where the floors become water surfaces.

There is a limit to the number of visitors each hour, as entry is limited to a specific time and date. Your understanding is appreciated.

Receipts can be printed at ticket windows. Please speak with a staff member.

You do not need to register for an account when making a reservation.

We do not offer refunds. We will change your entry time in person when you arrive. However, your desired time may not be available. Please research times thoroughly before purchasing tickets.

You cannot. Please research times thoroughly before purchasing tickets.

You will need to convert your reservation to an entry ticket at a ticket window or an automated ticket machine prior to entry.

You can purchase a ticket directly on the day from a ticket window or an automated ticket machine. However, you may need to wait as entry is limited to a specific time and date. If you know when you will visit, we recommend making a reservation in advance online.

Some available.
For details, please check the ticket purchase screen.

We do not sell tickets at convenience stores. If you know when you will visit, please make a reservation in advance online. You can purchase tickets online here.

When you pay at the counter on the day, you can choose from the following payment methods: Cash, credit cards (Visa , Mastercard , UnionPay(銀聯) only), transportation IC cards, ID, Rakuten Edy, nanaco, WAON and QR code payment services (PayPay, auPAY, docomo payment, etc.)

   

About Group Use

There are no eating or drinking spaces in átoa. Please do not bring any food or drinks with you.

Preview visits are limited to customers who already have a group reservation for a group of 20 or more.
*Only for organizers (up to three people).
*There are times when we do not accept preview visit reservations or allow preview visits Your understanding is appreciated.
For more details, please see For Groups.

About Services

You cannot. Please speak with a staff member if there is a particular reason for re-entry.

There are no restrictions on viewing time. Enjoy the aquarium at your own leisurely pace.

We are open year-round. However, we may be closed for facility maintenance.

Most of the exhibit space is indoors. You can enjoy visiting even on rainy days. However, the SKY SHORE on the fourth floor is an outdoor area and may be wet from rain. We do not offer umbrellas for use. Please bring your own umbrella.

It takes about an hour for viewing only.

Each area has a route, but you can view exhibits as you wish. However, you may be asked to stay on the routes due to crowding.

All signs within the building are displayed in Japanese and English.

You can take photos and video without restriction within the facilities. However, please do not do so in a way that would be bothersome to other guests (taking up space with large equipment, etc.) Please refrain from using flash photography where prohibited to protect the animals. Please also refrain from live-streaming.
Please make an inquiry about for-profit photography.

We do not allow the following items to be brought in:

  • Food and drinks. (*water bottles and plastic bottles are allowed)
  • Dangerous objects, including knives, explosives, etc.
  • Handcarts, tricycles, or other large strollers.
  • Rideable toys. (skateboards, kick boards, Segways, hoverboards, tricycles, etc.)
  • Tripods and selfie sticks
  • Pets or other animals. (*excluding guide dogs, hearing dogs, and service dogs)

If you bring any of the above, please leave them in one of átoa's storage lockers on the second floor.

Please refrain from bringing food or drinks. However, you may bring drinks in plastic bottles or other containers with lids.

Please use storage lockers for luggage. There are some narrow passageways along the viewing route. We recommend holding your child if possible. There is storage for strollers, but the space is limited. Your understanding is appreciated.
*We are not responsible for any damages, loss, or theft at the stroller storage area. Your understanding is appreciated.

Strollers
We do not offer strollers for use.

Wheelchairs
We offer wheelchairs for use. Please speak with a staff member at the information desk if you wish to use a wheelchair. However, as our supply is limited, we may not be able to offer you a wheelchair. We also do not accept reservations for wheelchairs. Your understanding is appreciated.

Strollers
Yes, you can.
However, we recommend holding your child when visiting as there may not be enough space for viewing and your stroller may bump into other guests when crowded.
*Please refrain from visiting with large strollers

Wheelchairs
Yes, you can.

Mobility Scooters
Please refrain from visiting while in a mobility scooter.

You can visit along with a guide dog, hearing dog, or other service dog.

Please refrain from visiting with your pet.

We do not page customers at átoa. Your understanding is appreciated.

Please speak with the information desk or a nearby staff member.

The building and property are entirely smoke-free. Thank you for your understanding and cooperation.

For items left behind on the previous day or earlier, please contact Kobe Port Museum Administration Office.
Administration Office TEL: +81-78-321-7655 (reception hours: 09:00-20:00)

About the Building and Facilities

There are no eating or drinking spaces. Please refrain from bringing any food or drinks. Your understanding is appreciated. There is a food court on the first floor of the Kobe Port Museum and a cafe (átoa café) on the fourth floor of átoa. Please use these facilities.

The museum shop is on the first floor of the Kobe Port Museum. You can also visit the shop without visiting átoa.

There are storage lockers on the second floor of átoa.
Small: 21 
Medium: 6 ¥500 
Large: 4 ¥600

átoa is wheelchair-accessible. However, there are some locations with step- or stairs-only access in the first floor museum shop and on the fourth floor SKY SHORE. Your understanding is appreciated.

There is a baby room (nursing + diaper changing) on the second floor of átoa. This can be used by only one group at a time. Both men and women can use this room. Please use this room.

Please use the hot water dispenser for nursing in the baby room on the second floor of átoa.

There is one diaper changing station in the baby room on the second floor of átoa. There is also a diaper changing room on the third floor. (one station)

There are two locations (one on both the second floor and third floor).

You can enjoy a meal in the food court on the first floor of the Kobe Port Museum. There is a cafe (átoa cafe) on the fourth floor of átoa as well.

There are no ATMs inside the building.

There are no pay phones inside the building.

We will show you to the first aid room. Please speak to a nearby staff member.

Please follow instructions given over the speakers and by staff members in the event of a disaster. We will guide customers to the most suitable place in terms of safety based on the disaster situation, warnings, and official announcements.

Business hours

10:00から21:00

*Last entry is 1 hour before closing